Support & Discussion
Frequently Asked Questions
How do I Purchase a Theme?
If the theme is exclusive on StepFoxThemes.com then all you need to do is click on the ‘Buy Now’ button on the theme page and the theme will be added to your shopping cart. Next you need to click on the ‘Check Out’ button and you will proceed to the checkout page.
If the theme is a ThemeForest or Mojo Marketplace exclusive then you will be redirected to the appropriate market on check out.
I’ve made an order. What Now?
Once you make an order for a StepFox exclusive theme you will receive an e-mail on the address you provided when creating your user profile. Inside the email there will be a link to your download that you can use to get the theme. Additionally you can find it in ‘downloads’ section.
If the theme is sold on ThemeForest or Mojo Marketplace once you purchase it you will have available in the ‘downloads’ section in your user dashboard.
I don’t like the price, can I get a discount?
Occasionally there will be sales in which you can purchase certain themes with a discount or as a part of a bundle. On other occasions we will give away discount codes or even whole themes for free, but for the most part the prices will stay consistent and most importantly fair. Because we believe in fair pricing.
On a side note, follow us on social media and subscribe to our newsletter to know when certain items will go on sale!
Are you legit, can I trust you?
We have been in the WordPress theme development business for 7+ years and we have had thousands of satisfied customers so far. 10.000 + sites have used our themes. We have been featured both on Envato’s ThemeForest and Mojo Marketplace as professional sellers and reliable partners for many years.
We value our customers greatly. That is why transparency and trust are one of our core principles at StepFox.
Can I get a refund?
If you request a refund in the first 7 days since purchasing a product because there is a bug, or a features is not working properly, or you are not satisfied with it, we will refund you no questions asked. You can still ask for a refund even after the 7 day period but you have to have a good reason for it (bug,malfunction,etc..)
Receiving a refund will mean that you loose the license to use the theme on your site or on any other site as well.
Are the themes easy to use?
One of our core beliefs and principles that we base most of our work on is simplicity and overall easy-to-use features. We don’t want to over complicate things with unnecessary distractions and clutter the space with non-essential features, while still offering flexibility and customization.
In other words, we seek to find the balance. In case you need help using the theme we have a wonderful support & discussion section.
Is coding knowledge needed to operate?
To operate our themes no prior coding knowledge is needed. We pride ourselves in making easy to use themes and plugins. Basic WordPress knowledge is all that is required to successfully install, set up and customize the theme. Basically you can have the website up and running in no time.
Of course if you have an experience in coding and design, there is no limit to how much you can custom edit the themes to fit your needs.
How many sites can I use the theme on?
Each purchase gives you a license to use the theme on a single site. You can use it on your own site, or your clients site, it makes no difference. If you for any reason decide to close the site you used the theme on, you can then use it again on another website of your choosing.
If you want to use the theme on more sites than one you will have to make another purchase. Or contact us so we can discuss it.
Do I get unlimited support & free updates?
For themes that are exclusives on StepFoxThemes you get free lifetime updates and free support. Once you become a StepFox theme user you become a part of a bigger family of website owners, WordPress enthusiasts and developers who like to help each other out.
For themes that are exclusives on ThemeForest and Mojo, you get 6 months of support which you can renew, and free lifetime updates.
Can I order a custom WordPress theme?
Yes, we do custom WordPress themes as well. If you want a unique website for you or your clients then you can use the ‘Request a Quote’ form to let us know in more detail about what your idea is and what features you would like have implemented on your site.
Having a unique custom WordPress website will make you stand out on the market and help you build your brand.