Every rate on Getaway shows its cancellation policy before you pay. There are four, and they are the same on every stay, so you only have to learn them once. Days are counted back from the check-in time of the stay (usually 15:00, Italy time).
Flexible
Best when plans may move. Cancel up to three days before check-in and you get everything back.
| Cancelled | Refund |
|---|---|
| 3 or more days before check-in | 100% |
| Less than 3 days before | None |
Moderate
A good middle path for trips planned a few weeks ahead.
| Cancelled | Refund |
|---|---|
| 7 or more days before check-in | 100% |
| 3 to 7 days before | 50% |
| Less than 3 days before | None |
Strict
Used by small villas and peak-season stays where a late cancellation is hard to resell.
| Cancelled | Refund |
|---|---|
| 30 or more days before check-in | 100% |
| 14 to 30 days before | 50% |
| Less than 14 days before | None |
Non-refundable
The lowest price: typically about 10% below the flexible rate. No refund once booked, so book it only when your dates are fixed or your travel insurance covers cancellation.
What the refund covers
The percentage applies to what you paid for the room and any extras. Where you paid a deposit, the refund is calculated on the amount actually paid. Refunds go to the card or method you paid with, and banks usually show them within five to ten working days.
Worked examples
- Four nights at €240 on a flexible rate, cancelled ten days before check-in: you get the full €960 back.
- Five nights at €240 on a moderate rate (€1,200), cancelled five days before check-in: 50% applies, so €600 comes back.
- A villa week at €1,400 per night on a strict rate, cancelled 20 days before check-in: 50% of the amount paid comes back.
How to cancel
- Open My trips and choose the booking.
- Select Cancel booking. You will see the exact refund amount and the policy tier before you confirm.
- Confirm. You will get an email, the nights go back on sale, and the refund is started automatically.
If the host cancels or you need to change dates
If a host cancels, you receive a full refund whatever the policy, and we will help you find an alternative. To change dates, message the host from your confirmation email: if they agree, we will update the booking without a new payment. Not sure which policy to pick? Our journal has a short guide on weighing the cheaper rate against the flexible one.